We offer standard shipping with a delivery time of 2-3 days (excluding Sundays) for local orders. Self-collection is also available from our store on Fridays to Sundays, 12 PM to 6 PM.

• Local orders: $6 flat rate
• Malaysia: 46RM for 1-2 pieces, 56RM for 2-3 pieces
• Brunei: 30 BND for 1-2 pieces, 34 BND for 2-3 pieces
• Australia: 42 AUD for 1-2 pieces, 50 AUD for 2-3 pieces

If you need to make changes to your order, please contact us as soon as possible. Once the order has been processed, we may not be able to accommodate changes. For faster replies, you can also direct message us on Instagram.

Once your order has shipped, you will receive an email with a tracking number and a link to track your package.

Yes, we offer international shipping to selected countries. Please note that delivery times may vary, and international buyers are responsible for any customs duties, taxes, or fees that may apply.

You can place an order directly through our website. Simply browse our collection, add your desired items to your cart, and proceed to checkout.

We accept various payment methods, including credit/debit cards, online payment platforms, and Atome for flexible payment options. Please check our website for the full list of accepted payment options.

Yes, we offer gift cards! They make a perfect gift for any occasion. You can purchase them directly from our website.

We carry the following sizes:

• S (PTP 45)
• M (PTP 50)
• L (PTP 55)
• XL (PTP 60)

Measurements are provided in the product description.

Yes, our dresses have lining. However, please check the product description for more specific information.

• Items can be exchanged within 7 days from the date of purchase if there is any manufacturing defect found.
• Exchanges are conducted during operational hours only and are subject to item availability.
• Exchanges/Refunds are not allowed for sale items. Sale items are final, and exchanges/returns/refunds are not applicable for sizes/designs.
• Items must be in their original packaging with original tags and labels, along with proof of purchase for refunds or exchanges.
• Items sold at sale prices and with existing defects are not eligible for return, refund, or exchange.
• Please allow for a period of up to 7 working days for us to process refunds.
• Items collected via self-pickup must be checked in the studio. If defects are found after you leave the studio, we will not be liable.
• TheBubblyGem Pte Ltd reserves the right to reject any return or exchanges that do not fulfill the above stated requirements and to amend the terms and conditions at any time.

Unfortunately, you cannot exchange items for the wrong size, as measurements are provided to help you choose the correct fit. We encourage you to purchase items at our studio so you can try them on before buying. Please refer to the product description for size details before making your purchase.

If your item arrives damaged, please contact us within 48 hours of receiving it. Provide clear photos of the damage, and we will arrange a replacement or refund based on the situation.

Yes, TheBubblyGem offers a loyalty points program! You can earn points with every purchase, which can be redeemed for discounts on future orders. Please check our website for more details on how to accumulate and redeem your loyalty points.

Yes, we do offer gift packaging services! If you would like your order to be gift-wrapped, please indicate this in the order remarks during checkout.

You can reach us at hello@thebubblygem.com or send us a direct message on Instagram @thebubblygem for any inquiries or assistance.

You can find detailed descriptions and images of all our products on our website. If you have specific questions, feel free to reach out to us!